In a time when great customer service is becoming rare, these staff are an asset to the Aloft Hotels Company!
No! Won't visit again. Towel shelf hanging of wall. The indoor pool, which I spent hours looking for our kids to enjoy as swim was not up to par. Pool didn't look pretty clean & inviting. It was freezing cold and very dingy. NO Continental Breakfast. Seemed impersonal, cold. When I stay away from home; I want to feel Welcomed!
Do not stay here. I have stayed at many aloft hotels and generally had very positive experiences. I arrived at this hotel at 3am and found an empty front desk. When the attendant arrived 10 minutes later, he didn't welcome me or apologize for the wait. I said I needed to check in and he said, "You got ID on you?" While he was checking me in, I told him I didn't appreciate the wait to check in. He said that I was wrong and that the cameras would prove he wasn't away from his desk for 10 minutes.it was the rudest "welcome" I have ever gotten at a place where I am paying to be. Room was fine as usual, but I was only there for about 6 hours so the poor customer service made quite a bad impression.
Thank you for making our sad time better! Many blessings to you all!
I loved how our beds were made for the two days that we stayed we needed some extra blankets the ladies got it to us really fast I was amazed. Rooms where neatly clean. Overall good value for money. Would visit again when I travel to MD.
Management! Wow! Customer service was exemplary! Jamal, Charles and a young lady whose name I am unable to recall (forgive memory) and Nina are all assets to Aloft!
Jamal was attentive and made every effort to rectify our issues!
Had a very short stay, but the staff we interacted with was quite friendly. The establishment was clean and modern. And the room and bed was pretty comfortable. Would recommend
Very good hotel with excellent public transport connections. The staff from main entrance to everyone was very pleasant happy that I stayed here
Upon our checkout, Nina conveyed that the staff had all shared our issues with her and she, too, accommodated us!
I like the hours they have for breakfast,
This was not my first Aloft visit, however this location was new and we were In town for the sad loss of a family member. Jamal immediately addressed our issue with one room and provided another room, where there was a safety glitch (no issues fortunately) with the next room and the staff once again accommodated us!
Aloft Bwi Baltimore Washington International Airport is a US Lodging based in Linthicum Heights, Maryland. Aloft Bwi Baltimore Washington International Airport is located at 1741 W Nursery Rd, Linthicum Heights, MD 21090, USA.
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