This hotel got everything right! It’s in the right location for easy highway and airport access. It has the right convenient parking. From front desk to housekeeping, it has the right staff. Throughout, it has the right level of cleanliness. It has the right amenities. Awakening to the at-home aroma of fresh ground coffee, onions and bacon, this hotel has the right quality of food and offers a great dining experience. This hotel was on the lodging locations list for patients getting cancer treatment at Johns Hopkins. I arrived at the Embassy Suites late evening on November 28, 2017. The perfect king suite for my brief stay was #224. Considering everything Embassy has right, even my suite was priced right. Hopefully, on my next soon upcoming stay, I will again get my perfect suite.
GOOD - Room was very spacious. Close to highways. Nice modern look and feel.
Friendly & helpful staff.
BAD - limited items on "hot" made-to-order breakfast (looked & tasted like microwave pancakes). Additionally, the hot items wasn't self-serve but was behind counter where staff had to serve. Front desk and food staff regularly used crass & vulgar language in their personal conversations that could be EASILY overheard. Shower in my room went from hot to luke-warm, even when turned all the way up, after only 5 min of use. Urine & tissue in toilet upon check in. Internet took 10+ minutes to initially connect each day of use. Will use a Hilton property whenever back in the area; but certainly not this one.
The staff were all friendly and helpful whenever needed. The room was very clean and comfortable - more so than many other Embassy Suites that I've stayed at recently. The breakfast was great every morning, and they are quick to serve. I just wish they offered more food options in the evening for when you don't feel like going out for dinner. Great hotel overall.
Come for the proximity to the airport, stay for Clef the shuttle driver! The room and everything was fine. Great water pressure, big, clean room. Happy hour with free drinks in the lobby in evenings. Clef was awesome, he recommended G & M nearby for dinner (shuttle service distance) and it was a busy but good dinner spot. Definitely would stay here again if in the area.
Honestly this hotel is just way to far below average compared to other embassy suites properties. The evening reception was a wreck. It was severely understaffed, and the "food" was trail mix that had been picked over by a bunch of kids. The drinks were fine. We tried to eat at the "Bistro" and heard our food being microwaved in the back seeing as we were the only ones in the restaurant at 6:30PM. The food was garbage and I very rarely say that about a Hilton property, but this one is a hearty exception. The pool needs to be worked on, and the hotel is still under construction as they are peeling the wallpaper off the walls downstairs and repainting (this was not advertised on the hotels website as it normally is). I am a Hilton Honors Gold member and the room I was put in on the first floor straight across from the elevator. Could hear children screaming all night, and was forced to listen to the elevator open and close all night. This hotel is just honestly pathetic for the cost would not recommend compared to other Hilton properties.
Embassy Suites By Hilton Baltimore At Bwi Airport is a US Lodging based in Linthicum Heights, Maryland. Embassy Suites By Hilton Baltimore At Bwi Airport is located at 1300 Concourse Dr, Linthicum Heights, MD 21090, USA.
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